Return & Refund Policy for Vitamin Supplement Products

1. Eligibility for Returns

• Returns are accepted only for products that are damaged, defective, expired, or incorrectly delivered.
• Requests must be made within 7 days of delivery.
• The product must be unused, unopened, and in its original packaging with all seals intact.

2. Non-Returnable Items

• Opened or used supplements.
• Products returned without original packaging or labels.
• Items returned after the 7-day window.
• Products damaged due to misuse, improper storage, or handling by the customer.

3. Return Request Process

• To initiate a return, contact customer support at aarogyaseva.info@gmail.com with:
• Order ID
• Product name
• Clear photos of the product and packaging (in case of damage/defect)
• Once approved, return instructions will be provided.

4. Refund Policy

• Refunds are processed only after the returned product is received and inspected.
• Approved refunds will be issued to the original payment method within 5–10 business days.
• In case of prepaid orders, the full product amount is refunded.
• For Cash on Delivery (COD) orders, customers must provide bank details for refund processing.

5. Replacement Policy

• If eligible, customers may choose a replacement instead of a refund, subject to product availability.

6. Shipping Charges

• If the return is due to damage, defect, or wrong product, return shipping costs are covered.
• For other approved returns, shipping charges may be deducted from the refund.

7. Cancellation Policy

• Orders can be canceled before dispatch for a full refund.
• Once shipped, cancellation is not allowed and the return policy applies.

8. Important Notes

• Supplements are health-sensitive products, so strict hygiene and safety standards apply.
• All decisions regarding returns, replacements, and refunds are subject to verification and approval.