Return & Refund Policy for Vitamin Supplement Products
1. Eligibility for Returns
- Returns are accepted only for products that are damaged, defective, expired, or incorrectly delivered.
- Requests must be made within 7 days of delivery.
- The product must be unused, unopened, and in its original packaging with all seals intact.
2. Non-Returnable Items
- Opened or used supplements.
- Products returned without original packaging or labels.
- Items returned after the 7-day window.
- Products damaged due to misuse, improper storage, or handling by the customer.
3. Return Request Process
- To initiate a return, contact customer support at aarogyaseva.info@gmail.com with:
- Order ID
- Product name
- Clear photos of the product and packaging (in case of damage/defect)
- Once approved, return instructions will be provided.
4. Refund Policy
- Refunds are processed only after the returned product is received and inspected.
- Approved refunds will be issued to the original payment method within 5–10 business days.
- In case of prepaid orders, the full product amount is refunded.
- For Cash on Delivery (COD) orders, customers must provide bank details for refund processing.
5. Replacement Policy
- If eligible, customers may choose a replacement instead of a refund, subject to product availability.
6. Shipping Charges
- If the return is due to damage, defect, or wrong product, return shipping costs are covered.
- For other approved returns, shipping charges may be deducted from the refund.
7. Cancellation Policy
- Orders can be canceled before dispatch for a full refund.
- Once shipped, cancellation is not allowed and the return policy applies.
8. Important Notes
- Supplements are health-sensitive products, so strict hygiene and safety standards apply.
- All decisions regarding returns, replacements, and refunds are subject to verification and approval.